1. Introduction to this Privacy Policy

How we handle your personal information

At ADSIGHT LTD, your dining experience comes first, and that includes how we look after your personal information. This Privacy Policy outlines how we collect, use, and protect information when you visit our restaurant, book a table, join our social card nights, or browse our website at bistrorow.com. It applies to guests, website visitors, event attendees, and anyone who contacts us in relation to our restaurant, bar, private events, or offline table entertainment.

By interacting with ADSIGHT LTD—in person, over the phone, via email, or online—you acknowledge that you have read and understood this Privacy Policy. If you are making a booking on behalf of others, you should ensure they are aware of this Policy as well.

Scope Restaurant services, reservations, events & themed table evenings
Website https://bistrorow.com
2. Types of information collected

Personal information we may collect

We collect information that helps us run an efficient and welcoming Australian bistro, manage reservations, and host our themed table evenings. The types of personal information we may collect include:

  • Identity details such as your name, preferred salutation, and, where relevant, the name of your organisation or group.
  • Contact information including your phone number, email address, and, where needed for group bookings or events, a billing or postal address.
  • Reservation particulars such as booking dates and times, party size, seating preferences (for example booth seating, bar seating, or proximity to our card lounge), and details about special occasions.
  • Dining and preference information including dietary requirements, allergies, menu preferences, accessibility needs, or notes about your ideal atmosphere for dinner or offline table entertainment.
  • Event and table evening participation including the type of event or themed table evening you have booked (for example Poker Evenings, Roulette Evenings, Blackjack Evenings, or Private Table Night) and any related preferences you choose to share.
  • Communication records such as emails, messages submitted through our contact forms, phone enquiries, and feedback about your visit, reservations, or social card nights.
  • Newsletter and marketing preferences including your subscription status, preferred content (such as menu updates or event highlights), and your communication preferences.
  • Website and usage information including basic technical data automatically collected when you visit bistrorow.com, such as browser type, general location (at a non-identifying level), viewed pages, and interaction with forms, captured through functional cookies and limited analytics tools.

We generally collect this information directly from you when you:

  • Make a reservation request or booking enquiry via our Contact Us page, by phone, or in person.
  • Use an online reservation or table request form linked from our website.
  • Sign up to receive news, updates, or invitations to our events and themed table evenings.
  • Ask us to organise a private dining experience, corporate event, or social card night.
  • Interact with us on email or via our website, including when providing feedback or following up on a prior visit.

Where it is reasonable and permitted, we may also collect information from trusted third parties that help manage bookings, such as reservation platforms, when you choose to use them to book ADSIGHT LTD.

3. Use of personal information

How and why we use your information

We use the personal information we collect only for legitimate and responsible purposes connected to our restaurant, lounge, and offline table entertainment. Typical uses include:

  • Managing reservations and table allocations including confirming bookings, preparing for your arrival, organising seating in our main dining room, bar area, or card lounge, and coordinating private table nights.
  • Providing tailored dining experiences by taking account of your dietary requirements, accessibility needs, and atmosphere preferences so we can adjust menu recommendations, table placement, or the timing of our poker, roulette, and blackjack sessions.
  • Communicating about your booking including sending confirmations, reminders, and updates if details change, and contacting you if we need clarification about your reservation or event requirements.
  • Coordinating events and themed evenings by managing guest lists for Poker Evenings, Roulette Evenings, Blackjack Evenings, Bistro Theme Nights, and other special formats listed on our Events page.
  • Responding to enquiries when you contact us via our Contact Us page, email, or phone to ask about our menu, dining room, or offline table entertainment options.
  • Sending optional updates such as menu news, upcoming event highlights, or responsible-play information, if you have chosen to receive these communications. You can opt out at any time by following the instructions in our messages or contacting us directly.
  • Improving our services by analysing aggregated and de-identified information about how guests interact with our website and communications so we can enhance navigation, refine our content, and maintain a smooth reservation experience.
  • Meeting legal or regulatory obligations where we are required to retain certain records for accounting, tax, health and safety, or other legal compliance purposes.

We do not use your personal information to offer or promote any online casinos, betting platforms, or remote gambling services. Our focus remains on ADSIGHT LTD as a physical restaurant and social venue offering offline table entertainment and themed table evenings.

4. Disclosure of data

When we share your information

We treat your personal information with care and do not sell or rent it to third parties. However, to operate ADSIGHT LTD and provide our services, there are circumstances where we may need to share information with trusted parties, such as:

  • Reservation and booking providers that assist with table bookings, waitlists, or event registrations when you choose to use a third-party booking tool connected to ADSIGHT LTD.
  • Payment and billing partners that securely process card payments or deposits for group events, private dining, or special table evenings, where applicable.
  • Event and hospitality partners who support us in running certain functions, such as live entertainment or corporate bookings, when limited information (for example, your name and booking time) is necessary to deliver the agreed service.
  • Professional advisers and service providers including IT support, website hosting, email service providers, or accountants who may have incidental access to data when assisting us with business operations.
  • Legal and regulatory bodies where disclosure is required or authorised by law, or where it is necessary to protect our rights, guests, staff, or property.

In all such cases, we limit the information shared to what is reasonably necessary and aim to work only with parties that are committed to handling data in a secure and responsible way. We do not authorise third parties to use your personal information for their own external marketing purposes.

5. Data security measures

How we safeguard your information

Protecting your personal information is an important part of how we operate ADSIGHT LTD. While no system can be guaranteed as completely secure, we apply a combination of physical, administrative, and technical safeguards designed to reduce the likelihood of unauthorised access, alteration, or disclosure.

  • Physical safeguards including controlled access to areas where booking information may be stored, secure disposal of printed materials, and practices that limit who can view reservation records.
  • Administrative safeguards such as staff training on privacy-aware handling of guest details, clear internal procedures for accessing information, and limiting access to those who need it to perform their roles.
  • Technical safeguards including the use of reputable hosting providers, secure connections where appropriate, password-protected systems, and regular reviews of our website and communication tools.

We retain personal information only for as long as it is reasonably necessary for the purposes described in this Policy or as required by law, after which it is securely deleted, anonymised, or archived in line with our retention practices.

6. Cookies & analytics

How we use cookies and website analytics

When you visit bistrorow.com, we may use a small number of cookies and basic analytics tools to help keep the site running smoothly and to understand how guests discover and navigate our pages. Our approach is intentionally modest and focused on usability.

  • Functional cookies that help remember certain choices during your visit (for example, form inputs in a reservation enquiry), maintain basic site security, or keep track of cookie-related preferences.
  • Performance and usage analytics that provide aggregated insights into which pages guests view most often (such as our Menu, Dining & Interior, or Events pages), how long they spend browsing, and how they reached the site.

We do not deploy third-party advertising cookies, targeted advertising pixels, or similar technologies that track you across unrelated websites for marketing purposes. Any analytics data we view is used to understand general trends so we can improve content, navigation, load speed, and clarity of our calls-to-action, such as table reservation and responsible-play information.

For more detail about our use of cookies and related technologies, you can also refer to our dedicated Cookie Policy.

7. Children's privacy & age considerations

Our approach to minors and 18+ areas

ADSIGHT LTD is primarily designed for adult guests and social groups enjoying dining, drinks, and offline table entertainment in an atmospheric setting. Certain parts of our venue and some of our themed table evenings are intended for guests who are 18+ only, in line with responsible-play principles.

Our services, including Poker Evenings, Roulette Evenings, Blackjack Evenings, and other social card nights, are not targeted at individuals under 18. We do not knowingly collect or maintain personal information relating to minors in connection with these activities.

If you believe that we have inadvertently collected information about a minor in connection with our 18+ areas or table entertainment, please contact us using the details in the Contact for Privacy Concerns section so we can review and, where appropriate, delete that information.

18+ notice

Participation in our offline table entertainment, including poker tables, roulette tables, and blackjack tables, is intended for guests who are 18 years or over where legally applicable. We encourage all guests to review our Responsible Play page for guidance on keeping gaming social, balanced, and recreational.

This notice does not replace local laws or venue rules regarding age requirements. Please follow any instructions from our staff when visiting ADSIGHT LTD.

8. Your rights & preferences

Managing your personal information

We aim to give you clear choices and control over how your personal information is used in connection with ADSIGHT LTD. Subject to applicable law and some practical limitations, you may have the ability to:

  • Access your information

    You can ask us what personal information we hold about you in connection with reservations, events, or communications and request a copy in a reasonable format.

  • Correct or update details

    If any of your details change or you notice an inaccuracy, you can ask us to update or rectify the information we hold, such as contact details, reservation notes, or preferences.

  • Request deletion

    In certain situations, you can request that we delete personal information we no longer need, subject to any legal or operational requirements to retain limited records (for example, for tax or accounting purposes).

  • Adjust communication preferences

    You can opt out of optional marketing-style communications—such as event announcements or menu newsletters—by following the instructions in our messages or by contacting us directly. We may still send essential communications about active reservations or event bookings.

  • Raise concerns or ask questions

    If you have any concerns about how your information is handled, you can contact us so we can explain our practices, investigate issues, and work with you toward a resolution.

If you wish to exercise any of these options, please contact us using the details below and provide enough information to help us verify your identity and locate your records (for example, your full name, approximate booking date, and contact details used at the time).

9. Policy updates

Changes to this Privacy Policy

From time to time, our privacy practices may evolve as our restaurant, events, and digital services develop, or as legal and regulatory requirements change. When this happens, we may update this Privacy Policy to reflect those developments.

Any significant changes to how we collect, use, or disclose personal information in connection with ADSIGHT LTD will be highlighted by updating the information on this page. In some cases, we may also communicate key updates through our usual channels, such as email or on-site notices, particularly if the changes are material and affect how your existing information is used.

We encourage you to revisit this page periodically to stay informed about how we protect your privacy while welcoming you to our dining room, bar, and themed table evenings.

Contact for privacy questions or requests

If you have questions about this Privacy Policy, wish to exercise your data rights, or would like more detail about how we handle information relating to reservations, events, or offline table entertainment, we invite you to contact us directly.

Please do not include payment card numbers or sensitive documents in email or contact form messages.

Use the contact form
You can also reach out to ADSIGHT LTD using the contact details listed on our Contact Us page. We aim to respond to privacy-related enquiries within a reasonable timeframe.